FAQ

Answer most frecuently question of our customers.

No, you do not have to. You can place the order directly on our website without registration. If you change to another computer next time, then you will not see the first order information. If you like, you can also choose to register on our website.

Yes. if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can’t delete any item from the order.

If you did not pay for the order, then you can modify and reorder.

If you finish the payment for your order, you can cancel or modify it within 24 hours for any reason. If more than 24 hours, Please send a request to our customer service “info@nataliachic.com” representatives your order information for assistance.

We can only change that information for you if the order is not shipped out. Therefore please be more careful to place the order. If there are changes, contact us via info@nataliachic.com

We use PayPal to facilitate our payment process. You can use Credit Cards, Debit Cards. PayPal Wallet, Bank Account. E-Check, and any other payment methods that PayPal supports to complete your order on our website.

We do not process any of your payment information.

Please be noted if there is a discount for your order, we will refund you the amount of the discount, that means we will refund what you actually pay for each item.

Our main fulfillment center are located in China also USA and Thailand. All our clothes are shipped from our fulfillment centers.

It depends on weight and distance. And you can see the exact fees when choosing the shipping method. Any order can enjoy free standard shipping on our website now!

For most of the countries, our customers do not need to pay for importing fee. duties or VAT (Valued Additional Tax). However, for some European countries, our customers may need to pay the duties or VAT according to your countries rules.